Terms of service.

Effective Date: July 15, 2024

Welcome to Sparky's Agent. By using our services, you agree to be bound by the following terms and conditions (the "Terms of Service" or "Agreement"). If you do not agree to these terms, please do not use our services.

1. Services Offered

Sparky's Agent provides AI phone assistants to help businesses increase their reviews and provide information about their services. Our services include, but are not limited to, automated follow-up calls for feedback and inbound call handling. We may add new features and services from time to time.

2. Payment Terms

Our services are primarily offered on a month-to-month subscription basis. We also provide options for one-time purchases. Subscription fees are billed in advance on a monthly basis. Any changes to the subscription plan or pricing will be communicated to you in advance.

3. User Responsibilities

You are responsible for:

  • Providing accurate and up-to-date customer information to ensure the effective operation of our services.

  • Providing correct scheduling information if we integrate with your scheduling software to automate services.

  • Complying with all applicable laws and regulations when using our services.

4. Data Privacy and Security

We are committed to protecting your privacy and ensuring the security of your data. For more details, please refer to our Privacy Policy.

5. Service Availability

We strive to ensure that our services are available at all times. However, we do not guarantee 100% uptime or uninterrupted access to our services. We will make reasonable efforts to provide advance notice of any planned maintenance or downtime.

6. Termination Policy

You may terminate your subscription at any time by providing a 30-day cancellation notice. Upon cancellation, the service will be terminated, and any associated phone numbers will be voided. Sparky's Agent reserves the right to terminate or suspend your access to our services if you violate these Terms of Service or any other policies.

7. Dispute Resolution

In the event of a dispute, we encourage you to contact our customer support team at hello@sparkysagent.com. We will make reasonable efforts to resolve any issues promptly and fairly.

8. Contact Information

For customer support, legal notices, or any other inquiries, please contact us at:

9. Changes to Terms of Service

Sparky's Agent reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.